Privacy policy

About this Privacy Policy

We at Securitas Security Services (UK) Limited (Securitas) respect your integrity.

This privacy policy ("Privacy Policy") is applicable to the processing of your personal data that you submit to us through this website to receive information and materials from us. The purpose of this Privacy Policy is to provide users of this website (jointly referred to as "users" or "You") with information on how Securitas processes the personal data you share with us when using our contact forms on this website.

Please note that this website may contain links to non-Securitas Group websites. Securitas is not responsible for the privacy policies or practices of such websites.

The purpose of this Privacy Policy is to provide visitors of the Webpages (“You”) with information on how Securitas processes personal data in the cases mentioned above.

Please note that the Webpages may contain links to non-Securitas webpages. This Privacy Policy also applies to Securitas marketing content, including offers and advertisements for Securitas products and services, which we (or a service provider acting on our behalf) send to you on third-party websites, platforms and applications based on your site usage information. These third-party websites, as well as third-party websites to which links may be provided on this website, generally have their own privacy policies. We encourage you to read them before using those websites. The Securitas Group is not responsible for the privacy policies or practices of such websites.

Responsibility for the processing of personal data

Securitas Security Services (UK) Limited (registered number 01146486) ("Securitas", "we" or "us") is the controller of personal data processing. This means that Securitas is responsible to ensure processing is compliant with applicable laws in relation to personal data.

How we collect your personal data

We may collect personal data from a below sources:

Personal data you give us directly. We collect data about how you use our services, such as the types of content you view or engage with, or the frequency and duration of your activities. We also collect personal data you provide us when you fill in the contact form or self-assessment or when you interact with our chatbot or complete a survey.

Personal data we collect automatically. We also receive and store certain types of personal data whenever you interact with us online. For example, we use cookies and similar tracking technologies to obtain personal data when your web browser accesses our websites or advertisements, and other content served by or on behalf of Securitas on other websites. During some of your internet browsing on Securitas websites we may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Personal data we collect from other sources. We collect personal data from other sources including our trusted partnerships with third parties. For example, we receive information about you and other visitors’ interactions with our advertising to measure whether our advertising is relevant and successful.

To learn more about our cookies, please see our Cookie Policy.

Categories of personal data

The following information will be processed when you request information from us.

Identity information: Name, business title, your organisation.

Contact information: Address, email, phone number, country.

Marketing and communications data: Information on when You receive and read marketing communications from us, open email/ click data, newsletters requests, events You attend and marketing and communication preferences.

Additional information about the personal data we process in connection with marketing is included with the marketing communications we send You and your interaction with us (clicks, your navigations on the website).

Chatbot conversations (anything submitted by a data subject into the chat box when using the chatbot) to navigate You to the requested content.

Usage technical and browsing data: Your use of our websites, language used, IP address (including information about the company that provides the IP address), log data, device data, unique device identifies, cookies and other data linked to a device, data usage of our websites, user generated data.

Conversation logs: We may record conversations with the chatbot for quality improvement, troubleshooting and dispute resolution.

For more information about cookies, please refer to our Cookie Policy​.

The purpose and lawful basis for the processing

Securitas is processing the personal data you provide to us or that is a result of your use of the webpage as described below:

Purpose of processing	Lawful basis for processing	Retention period
To fulfil your information request to receive information or materials from us, such as brochures or reports.	Consent.	We retain your personal information only for as long as is necessary to complete your request or for as long as is required by law.
To tailor website content to your needs, ​ to analyse and improve websites, ​to measure content performance.	Legitimate interest.	We retain your personal information only for as long as is required by law.
For direct marketing of the Securitas products and services.	Consent.	We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to permanently delete it.
Marketing activities, including building client profile and related profiling such as engagement scoring.	Legitimate interest for building client profile and related profiling such as engagement scoring (e.g. based on preferences, behaviour on website, interaction with Securitas content) for direct marketing purposes for existing and prospective clients, promoting our services and identifying ways to improve and expand our services. Legitimate interest to answer queries from clients and prospective clients (including website visitors and follow up). Your consent to collect the relevant data.	We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to permanently delete it.
Marketing activities, including interactions with chatbot.	Legitimate interest (to answer questions and requests from website visitors in the chat and follow up on email as well as review of conversation logs for quality improvement, troubleshooting and dispute resolution. Legitimate interest for company identification that provides the IP address used. Your consent to collect details for marketing communication purposes.	We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to permanently delete it.
For analysis and profiling of your data and effectiveness of our marketing activities.	Consent.	We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to permanently delete it.

 

Profiling

Securitas uses profiling in limited circumstances relating to our marketing activities. Securitas combines data obtained to build the client marketing profile which helps us determine what products and services might be of interest to You as a client or prospective client and when You might be ready to make a purchase based on repeated interaction with our websites, emails, and content (e.g. on the basis of engagement scoring derived from Your interaction with our content such as open clicks, webforms sent, etc.).

For instance, if we see that You are regularly viewing articles dedicated to small and medium enterprises on our website, and You clicked on our advertisement for small and medium enterprises we may tailor our web content to Your interests. The automated solution profiles the information to evaluate Your interest in our service offerings and/or promotions. This enables us to identify and target prospective clients and/or business partners and aims to provide You with relevant and timely content based on Your indicated interests. Securitas marketing and sales personnel are involved in this process and no automated decisions are made that would result in legal effects or similarly significantly affect an individual.

For this purpose, we store one or more cookies on Your end device, with the help of which we collect information for marketing and optimization purposes, which in turn is stored and further processed on the third-party servers. The collected information can be combined with Your further details as our current client or which You voluntarily leave on our website by analysing the information about Your online behaviour and Your interactions with Securitas content, for example by accepting cookies and similar technologies via our cookie banner, to create a client profile.

You can always object to the direct marketing and related profiling, and we will always respect Your decision. You can always withdraw Your consent to prevent Your personal data being used this way at any time using the Cookie Settings. To learn more about deleting cookies, please see our Cookie Policy.

Transparency about GenAI

When using chatbot on our website, you are interacting with a generative AI. This technology allows us to provide automatically generated responses to your inquiries. While the chatbot is trained to be informative and comprehensive, please note that it is continuously being improved and refined.

Who do we share your personal data with?

Service Providers and Subcontractors: Your personal data will be processed by our service providers and/or subcontractors (including but not limited to data storage service providers, production development agencies, customer research and operations management companies, technical support and maintenance of the service as well as analytics companies) on instruction from Securitas. All service providers and subcontractors act as Securitas personal data processors and are under contractual arrangements only allowed to process data for the purposes as set out above. Furthermore, the personal data processor (service provider or subcontractor) and those acting under instructions of the processor will not access more personal data than is required for the performance of the service covered by the agreement with Securitas.

Securitas Group: Your personal data may be processed by companies within the Securitas Group that provide services to Securitas in relation to your request such as product development, support and administration. In such case, Securitas Group companies act as Securitas personal data processor or joint controller with Securitas. The personal data processor or join controller may only process personal data in accordance with the purposes or instructions provided by Securitas for the processing. Furthermore, the personal data processor (Securitas Group company) and those acting under instructions of the processor will not access more personal data than is required for the performance of the service covered by the agreement with Securitas.

Government agencies: Securitas may share your personal data with government agencies (such as the police, the tax authority or other authorities) if we are required by law to do so, or if you have agreed that we do so. We may also share your personal data with government agencies when we believe in good faith that it is necessary to protect our rights, protect your security or the safety of others, investigate crimes, or respond to a government request. Government agencies that receive your personal data will be the data controller for such processing, which means that it is not Securitas who governs how your personal data, if shared with an authority, is processed. Thus, if your personal data is shared with authorities, this Privacy Notice will not cover that processing.

Other third-parties: Your personal data will also be used by us or shared with social media networks, in connection with marketing, advertising as well as product and services information. Securitas will not sell, trade or in other ways forward your personal data to other third-parties outside the Securitas Group without your consent.

Where we are processing your personal data

Securitas Group companies: We may process your personal data outside of the country in which you are based (including countries outside the UK and EU/EEA) for the purposes set out in this Privacy Policy. When we transfer your personal data to other countries, we take reasonable steps to ensure that applicable laws are being followed. We will only transfer your personal data to a country outside the UK where; (i) the UK Government and EU Commission has decided that the third country ensures an adequate level of protection, or (ii) where the transfer is being safeguarded by the use of EU model clauses or by other legal mechanism under Article 46.2 in the General Data Protection Regulation (2016/679 ("GDPR")) and UK General Data Protection Regulation (“UK GDPR”).

We may transfer your personal data to our subsidiaries or affiliated companies established in any of the countries (including so-called third countries) listed on a web page that you can access by clicking on the globe icon in the upper right-hand corner of this website.

Third party service providers: The personal data that we collect from you will be transferred to and processed by a third-party service provider established in a country outside the EU/EEA (i.e. a so-called third country), including countries which the EU Commission does not consider having an adequate level of protection for personal data. In such case we will take all necessary steps required under applicable law in order for such transfer of your personal data across borders to be compliant with applicable law. We will only transfer your personal data to a country outside the UK and EU/EEA where; (i) the UK Government and EU Commission has decided that the third country ensures an adequate level of protection, or (ii) where the transfer is being safeguarded by the use of EU model clauses or by other legal mechanism under Article 46.2 GDPR and UK GDPR.

How we protect your data

Securitas takes appropriate technical and organizational measures to protect your personal data and Securitas is constantly working to protect your personal data from accidental or unlawful destruction, loss or alteration, unauthorized disclosure of or unauthorized access to the personal data transferred, stored or otherwise processed by Securitas.

Your rights

We respect your integrity and your rights under legislation related to the processing of personal data. The rights you have mean that you can request a copy of the personal data we process about you, you can request incorrect information about you to be corrected and even under certain conditions you can request erasure of information. You may also in some cases have the right to object to Securitas' processing of your personal data and to exercise your right to data portability. You can exercise your rights by submitting a request to our Data Protection Officer via: dpo@securitas.uk.com.

Changes to this Privacy Policy

We reserve the right to change this Privacy Policy. If we make any changes to this Privacy Notice, we will notify you by announcing the update of the Privacy Policy online or in another appropriate manner inform you of the updated version. This Privacy Policy was last updated on 31^st October 2024.

Complaints and Contact information

If you have any questions regarding the processing of your personal data, this Privacy Policy or otherwise have comments on Securitas' processing of your personal data or would like to exercise your rights, please contact our data protection officer on:

Securitas Security Services (UK) Limited

Att: Data Protection Officer

Cobra House

Wavendon Business Park

Ortensia Drive

Milton Keynes

MK17 8LX

You also have the right to lodge complaints to your Data Protection Authority if you have objections in relation to our processing of your personal data.