Immediate assistance when you need it
Provide reliable, around-the-clock support for your customers with our out-of-hours helpdesk service.
Out Of Hours Helpdesk (contact centre)
Critical support for your business
Our Out of Hours Helpdesk service manages customer calls outside regular business hours, ensuring urgent assistance is always available. Calls are routed to our Alarm Receiving Centre, where specialist operators assess and respond based on pre-agreed protocols. Non-urgent issues are deferred to working hours, while urgent matters are handled immediately. We provide continuous support 24/7, 365 days a year, giving your customers peace of mind.
Reliable out of hours support
Outsource your out of hours helpdesk to us and benefit from professional, round-the-clock support. Our dual Alarm Receiving Centres offer a dependable response to emergency and non-urgent calls, reducing costs and ensuring seamless service. Ideal for sectors like education and facilities management, our service ensures all customer needs are promptly addressed, keeping operations running smoothly outside regular hours.
Benefits of our out of hours helpdesk
Our service ensures that your customers receive prompt, professional support outside of regular business hours, enhancing customer satisfaction and operational efficiency.
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24/7 availability
Our helpdesk service is available around the clock, providing continuous support to address customer needs at any time.
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Cost-effective solutions
Outsource your out-of-hours support to reduce costs compared to maintaining an in-house team for overnight and weekend coverage
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Professional services
Specialist operators trained to handle a variety of scenarios ensure that all calls are managed efficiently and effectively.
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